Money Back Guarantee, Shipping, Payment, Privacy and Information Page:

 Shipping USA Orders:

• All US orders mailed first class OR shipped UPS, allow +- 4 to 5 working days.

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Different Shipping and Billing Address:

As of Jan 2012 all first time US and International customers that have a different billing and shipping address will require proof of identification and card ownership before order is shipped.

• Please fax (1-866-545-0410) or email (service@naturallydirect.net) a copy of the front and back of your credit card. Blank-out the first 10 digits of your credit card number. We only need to see the last 6 digits.

• Please include a recent copy of a credit card statement reflecting the correct billing address. Blank-out the first 10 digits of all account numbers. We only need to see the last 6 digits.

• Please include the correct telephone number, we will call you to verify your information.

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Shipping Canada and International Orders:

As of Jan 2012 all first time international customers are required to forward additional proof of identification and credit card ownership.

• Please fax (1-866-545-0410) or email (service@naturallydirect.net) a copy of the front and back of your credit card. Blank-out the first 10 digits of your credit card number. We only need to see the last 6 digits.

• Please include a recent copy of a credit card statement reflecting the correct billing address. Blank-out the first 10 digits of all account numbers. We only need to see the last 6 digits.

• Please include the correct telephone number, we will call you to verify your information.

All international orders are required to pay for the correct shipping. Please select your preferred shipping method at "check out";

• Select Air Mail for 2 to 4 week service.

• Select Surface/ Ground Mail for 6 to 8 week service.

International orders are subject to the correct shipping charges that have been selected. Once your order has been placed we will send order at the selected rate. Normally by mail / post by ship / sea or airmail.

You may be charged import taxes, duties and VAT by your local government. These vary in every country. We suggest you contact your nearest post office to confirm any taxes that you may be charged for overseas mailed items.

Additional Shipping Charges:
If we have requested that you pay additional shipping (US order over 2lbs and International Orders) please select the amount required below. Once you have added the item to the cart, you can the adjust the quantity from 1 to 200 to match the required shipping amount required.

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Shipping Australian Orders:

Australian residents, when ordering Herbal-Choice-Mari and Bella-Mari products please order from our distributor in Australia: HealthEyou.com.au - save on shipping, orders are shipped from Sydney.

Australian residents, when ordering PhytoVitamins, Supa Herbal Greens, Herbal-Medi-Care and Vitamin Source products please order from our website NaturallyDirect.net - orders are shipping from the US.

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Pay With A Credit Card Online:

Pay by credit card online via the Secure Authorize.net System.

• Use the shopping cart to select the items to purchase.

• If you have a Discount # insert this number for an additional discount.

• All Credit Cards are processed via the Authorize.net Secure Server. This is a third party encrypted secure server.

• If you live outside the US there may be a delay before shipping as we confirm your credit card details.

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Pay With Your PayPal Account:

When checking out select to pay using your PayPal account.

• Use the shopping basket to prepare your order.

• Select "PayPal" under the payment options, click Submit order.

• You will then be transferred to paypal where you can login and pay.

• If you do not already have a PayPal account you could open free of charge at www.PayPal.com

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Pay With Credit Card By Phone:

Order over the phone and pay by credit card.

• Call 1-888-417-1375 or 1-210-599-1109.

• Use the product codes and / or product to place your order by phone.

• An email confirmation will be sent once the order has been processed.

Note: Placing your order online via our Authorize.net order page is very secure as we never see or record your credit card details. Order online at http://www.NaturallyDirect.net

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Pay By Check, Money Order or Bank Draft Via Mail:

Order and pay by mail.

• Use the shopping basket to prepare your order.

• Select "Check or Money Order" under payment options. Submit your order and print the final invoice.

• Mail your money order, check or bank draft payment with a copy of your order to:
  NaturallDirect, Att Mail Orders P.O. Box 460274 San Antonio, TX 78246

• Your order will only be shipped once payment has been received.

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Out of Stock, Back Orders and Cancelled Orders:

If an item is out of stock. We will confirm before processing an order. You may want to replace the item with another product or USA customers may choose the item to be placed on back order. We will ship the back order item once we have stock at no additional charge.

Orders placed online or via phone that have already been processed, will be charged a $10 cancellation fee if cancelled before shipping. Orders may not be cancelled after shipping. See below for returns and credits.


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Money Back Guarantee and Returns:

We are so confident that you will be satisfied, that we offer a 60 day Money Back Guarantee with a 4 product limit**. You are more than welcome to return or exchange a product if you are not happy. Please do not abuse the spirit of the money back guarantee program and limit your return or exchange to 4 products. If you return or exchange more than two products that are identical then only one of the products may be used. ** As the Henna Hair Dye Powder and Liquid are trial and error products, they are excluded from the return policy. Mini sizes, travel sizes and trial sizes are also excluded from the return policy.

If you are using natural remedies for the first time, we recommend that you do not take more than one or two supplement products at the same time (unless the products are similar). It will be difficult to monitor results when taking more than two products at a time. We suggest that you purchase one or two products. If you are happy with the results you may then want to purchase additional products.

If you are new to herbal supplements, start slowly. Take 1 capsule per day and monitor your bodies reaction. You can then slowly increase the serving size of 2 to 4 capsules per day depending on your requirements. Keep in mind that you can always reduce your serving size and/ or skip a day until you become accustomed.

Certain formulas may have a cleansing action on the body, in some cases this could be a good thing and should not only be considered as a negative reaction. The Formula-DTX, Colonic and other formulas may trigger a mild cleansing action.

A natural supplement must be used in conjunction with lifestyle changes and will take longer than chemical equivalents. In some cases even chemical equivalents may take months for measurable results. These natural products are intended as an alternative holistic health option, rapid results are not implied or guaranteed.

Remember that herbal remedies are not medicines. In some cases a health condition may have taken years to manifest itself and it would be unrealistic to expect results within a few weeks or even months. Please consult your alternative health practitioner and/ or health practitioner is symptoms persist.

Exchange Address and Procedure:
To exchange a product for another product of the same value. Please mail products to:
NaturallyDirect
Att Exchange Dept
P.O. Box 460274, San Antonio TX 78246

Please include a copy of your invoice and write down exactly what you would like to exchange each item for. Include your name, invoice number and telephone number. Once we receive your exchange we will then ship your order in the mail. Free shipping for an exchange is limited to US and certain Canadian customers. Exchange can only be processed once the product to be exchanged has been returned. An exchange will be for the same value (within a 3% margin) of the merchandised excluding original shipping charges.

Return Address and Procedure:
To return a product for credit. Please mail products to:
NaturallyDirect
Att Returns Dept
P.O. Box 460274, San Antonio TX 78246

Please include a copy of your invoice with your name, invoice number and telephone number. We will then pass a credit to your credit card, paypal account or mail you a check if paid by check. A credit can only be passed once product has been returned. A credit is passed for the value of the merchandised after any discounts received, excluding the original cost to ship the order. If you qualified for free shipping, we still incurred a cost to ship the order. This cost will be deducted from the credit due at $2.95 for 1 product, $3.95 for 2 products, $4.95 for 3 products and $5.95 for 4 products.

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Security Details:

At NaturallyDirect.net security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that your sensitive information can not be intercepted or decoded. When you move to our payment web page, there are several visual security actions displayed by your browser.

• You will notice the "http" in your browser's URL location has changed to "https".

• Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.

Regardless of your browser, this web site will display these visual aids to reassure you that your information is being transferred securely.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net may keep basic card information encrypted and secure on your behalf.

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Privacy Policy:

Your customer information, name, address or purchase history will not be rented, sold, exchanged, transferred, or given to any other company, other than for the express purpose of delivering the purchased product or service requested by you the customer.

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E-mail List Policy:

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition NaturallyDirect.net sends monthly e-mail with details on specials and promotions. If you request to be removed from this list, your e-mail address will be removed permanently. To be reinstated to receive monthly e-mail complete this form. FREE Monthly Discount Coupons.

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Contact Details US and International:

Email:         Service@NaturallyDirect.net
Web Site:    www.NaturallyDirect.net
Tel:             1-210-599-11099
Toll Free:     1-888-417-1375

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